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Shipping & Return Policy

Last updated: 2026.07.21

Shipping

We currently ship worldwide.

Processing time: Orders are processed and dispatched within 7 business days after payment is confirmed.

Delivery time: Once dispatched, orders typically arrive within 3-5 business days for Lithuania, and 14-20 business days for international orders.

Shipping costs: Shipping costs are calculated at checkout based on your location and order weight. Free delivery is available on all orders over €50.

Mystery items: Please note that our Mystery Buddy products are randomized by design — the specific character or color you receive cannot be selected or guaranteed in advance. This is part of the collecting experience and is not eligible for return based on which item was received.

Returns & Exchanges

We want you to be happy with your DinkiDoo purchase. If something isn’t right, here’s how returns work:

Return window: You may request a return within 14 days of receiving your order.

Condition: Items must be unused, in their original packaging, and in the same condition you received them.

Non-returnable items: Because of the surprise nature of our Mystery series, Mystery Buddy items cannot be returned or exchanged simply because you received a different design than expected. Returns are accepted for Mystery items only in cases of damage or defect.

How to request a return: Contact us at info@dinkidoo3d.com with your order number and reason for return. We’ll provide instructions on how to send the item back.

Return shipping costs: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Refunds: Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 14 business days.

Damaged or Defective Items

If your order arrives damaged or a product is defective, please contact us within 14 days of delivery at info@dinkidoo3d.com including your order number and a photo of the item. We will arrange a replacement or refund at no additional cost to you.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at info@dinkidoo3d.com. We can only make changes before the order has been processed for shipping.