Shipping & Return Policy

Shipping & Return Policy

Shipping

We ship DinkiDoo3d products worldwide.

Processing time: Orders are processed and shipped within 5–7 business days. All our toys are printed in advance and kept in stock, so once your order is packed, it ships right away.

Shipping rates: We charge a flat shipping rate at checkout, calculated automatically based on your delivery country during checkout.

Delivery time: Delivery time varies by destination and shipping carrier and is in addition to our processing time. You’ll receive a tracking number by email as soon as your order ships.

Customs and import duties: For orders shipped outside the European Union, your order may be subject to import duties, taxes, or customs fees imposed by your country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost. If your order hasn’t arrived within the expected delivery window, please contact us and we’ll help track it down.

Returns & Refunds

Customers in the European Union and European Economic Area

If you are a consumer residing in the EU or EEA, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU consumer protection law.

To exercise this right:

Contact us within 14 days of receiving your order to let us know you wish to withdraw from the purchase.

Return the item to us within 14 days of notifying us, in its original, unused condition.

Once we receive and inspect the returned item, we will refund the price you paid, including the original delivery cost, within 14 days. Standard return shipping costs are paid by the customer, unless the item is faulty.

Customers outside the EU/EEA

For orders shipped outside the EU/EEA, we accept returns and offer a refund or replacement only if the item arrives damaged or with a manufacturing defect. Please contact us within 14 days of receiving your order, including a photo of the issue, and we’ll sort out a replacement or refund.

All customers — damaged or defective items

Regardless of where you’re located, if your DinkiDoo Buddy arrives damaged or with a manufacturing defect, please contact us within 14 days of delivery with a photo of the issue.

We will send a replacement or issue a full refund, including shipping costs, at no extra cost to you.

How to start a return

Email us at info@dinkidoo3d.com with your order number and the reason for

your return. We’ll guide you through the next steps.

Non-returnable situations

Items that have been used, played with beyond inspection, or damaged after delivery due to customer handling are not eligible for a refund, except where required by law.

Please note: because Mystery Buddy items are sold as a surprise/randomized product, receiving a different design or color than expected is not considered a defect — it's part of the intended experience.

Questions?

If you have any questions about shipping or returns, feel free to reach out to us anytime at info@dinkidoo3d.com